The practice offers a variety of ways in which you can get an appointment to see one of our clinicians. We try to maintain a balance between pre-bookable appointments, whilst still allowing capacity to see patients who are unwell and need to be seen that day. An appointment is for one person only. Please let us know at the time of booking if more than one person needs to be seen. If your problem is complex or you feel you need extra time, please ask for a double appointment. We have a number of choices available.
Access Services available for both Margetson surgery and Ecclesfield Surgery
Monday - Book on the day service at both sites (no telephone triage will be available on Monday's)
Tuesday to Thursday - Telephone triage for urgent medical care (8:30 am to 10:00 am only)
Pre-bookable appointments up to 4 weeks in advance
Online appointment booking facility
Friday - Drop-in clinic at Ecclesfield Surgery (8.30 am to 10:00 am only)
Friday - Book on the day (only at Margetson)
Our nurse practitioners hold some minor ailment clinics and can deal with many day-to-day ailments. You may therefore be asked whether an appointment with the nurse would be appropriate. Our nurses also run specialist clinics for the monitoring and management of chronic diseases, such as Diabetes, Heart Disease, Blood pressure, asthma and COPD. Please ask for details at reception.
Telephone Triage & Drop-in surgery
The clinical triage team hold a telephone triage surgery. If you think your problem can be dealt with in this way, please ring the surgery before 10:00.
What you can expect from this service:-
Our reception team will take your contact details and a member of our clinical team will call you back any time until 12:00.
What benefits are there from using this service?
Triage can help identify patient’s problems and directs them to the most appropriate care pathway, e.g. urgent appointment, routine appointment, telephone consultation and self-help.
We offer a number of appointments which can be booked in advance. For some doctors this may mean a wait of 2-3 weeks. Please bear in mind that some of the doctors work part time and that we have to provide services at two separate sites.
Our 96a Mill Road surgery offers extended hours on Wednesday evenings until 20:00 and Saturday mornings 08:45 – 11:00.
This service is for all patients of the practice, but will be for Pre-booked appointments ONLY aimed at those patients who are unable to attend at other times of the week, perhaps due to work commitments, or if they need a carer to bring them to surgery. This extended opening IS NOT an emergency service and requests for urgent appointments will still need to be accessed through our GP Collaborative Out-of-Hours provider. No telephone access to the surgery will be available during these hours.
Requests for home visits should also be made in the usual way for Out Of Hours care.
Book on the Day Appointments
We offer a number of appointments to book on the day. Please ring after 08:30 to request one of these on the days this service is available.
There are times when all of the available appointments have been taken on a given day. If you feel your condition is urgent and you need to be seen that day the receptionist may ask for certain details to discuss with the doctor. The doctor may phone you back directly or arrange for you to be seen as an extra during that days surgery sessions. At busy times this may mean a wait in the surgery but you will be seen as soon as we are able.
Consultations take place during the following times:-
- Morning Sessions 08:45 – 11:45
- Afternoon Sessions 15:15 – 17:45 (except Thursdays)
We aim to see you within 20 minutes of your appointment time but please remember that unexpected emergencies may take the doctor away from his surgery and you will be waiting longer for your appointment. These are unavoidable and we ask you to be patient - one day you may need an emergency service. We will try to keep you informed of any such delays.
If you simply do not turn up, that appointment is wasted. If you do this regularly we will warn you by letter and if you continue to abuse the service in this way we may ask for you to be removed from our list.
The receptionists are here to help you. They have a difficult and challenging job so please show the staff the respect they deserve and work with them to arrange the best possible solution. We may not always be able to offer you an appointment at your convenience but we will always try our best to get you seen.
Training and Education
The practice plays an important part in the training of medical students from Sheffield University.
Students do sit in with our clinicians and on such occasions your consent for them to do this will be sought. If you do not wish for a student to be present your wishes will be honoured.
We appreciate that some patients may feel more comfortable having a chaperone present during an examination by a doctor or nurse. If you would like to have someone else with you during an examination, please tell the receptionist when you arrange the appointment.
CLICK HERE to download a copy of our Chaperone Policy
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you simply do not turn up, that appointment is wasted. If you do this regularly we will warn you by letter and if you continue to abuse the service in this way we may ask for you to be removed from our list.
DNA MAN PRESENTATION