Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

Alternatively you can contact NHS England using the website link below:- 

https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/

Thank you messages received by Ecclesfield Group Practice

Thank you!

Thank you to Ecclesfield Group Practice....

I am a patient, but recently I had to contact the surgery regarding my 88 yr old mother (also a patient), All the family was concerned and after speaking to a memory clinic support nurse, who was absolutely brilliant, I was told to contact you.  As always, the reception staff are so friendly and helpful, which is greatly appreciated.  Dr. McCoye called me the next day, and was so helpful and understanding, and immediately prescribed my mother medication, which I sincerely thank him for his prompt reply and understanding, concern and consideration.  As a result, my mum is much brighter, not debilitatingly anxious as she was, and so much more positive and sleeping at night much better, and less during the day.  I, my brother and sisters are so grateful to all the team at Eccelsfield group practice, for your dedicated help, especially at these difficult times.  Thank you all so much, God Bless you and keep well and safe!  

Thank you!

Received from one of our patients