Appointments

Online Telephone Appointments (Available only during the Coronavirus outbreak)

ONLINE TELEPHONE APPOINTMENTS HAVE BEEN MADE AVAILABLE TO BOOK.  THIS IS ONLY AVAILABLE DURING THE CORONAVIRUS OUTBREAK. 

Appointments System

The practice offers a variety of ways in which you can get an appointment to see one of our clinicians.  We try to maintain a balance between pre-bookable appointments, whilst still allowing capacity to see patients who are unwell and need to be seen that day. An appointment is for one person only. Please let us know at the time of booking if more than one person needs to be seen. If your problem is complex or you feel you need extra time, please ask for a double appointment.  

We have asked our receptionists to ask you a little bit about your problem to help us direct you to the best person.

Access Services Available for Both Surgeries

Access now available:

  • Monday - Friday - Book on the day service at both sites 
  • Pre-bookable appointments up to 4 weeks in advance 
  • Online Appointment Booking
  • Friday - Drop-in at Ecclesfield (08:30 to 10:00)

We will also offer some telephone advice/consultations if you feel you don't need to see a GP or Nurse Practitioner. 

Nurse Clinics

Our nurse practitioners hold some minor ailment clinics and can deal with many day-to-day ailments. You may therefore be asked whether an appointment with the nurse would be appropriate. Our nurses also run specialist clinics for the monitoring and management of chronic diseases, such as Diabetes, Heart Disease, Blood pressure, asthma and COPD. Please ask for details at reception.

Book on the Day Appointments

We offer a number of appointments to book on the day. Please ring after 08:30 to request one of these on the days this service is available.

There are times when all of the available appointments have been taken on a given day. If you feel your condition is urgent and you need to be seen that day the receptionist may ask for certain details to discuss with the doctor. The doctor may phone you back directly or arrange for you to be seen as an extra during that days surgery sessions. At busy times this may mean a wait in the surgery but you will be seen as soon as we are able.

Consultations take place during the following times:-

  • Morning Sessions 08:45 – 11:45
  • Afternoon Sessions 15:15 – 17:45 (except Thursdays)

We aim to see you within 20 minutes of your appointment time but please remember that unexpected emergencies may take the doctor away from his surgery and you will be waiting longer for your appointment. These are unavoidable and we ask you to be patient - one day you may need an emergency service. We will try to keep you informed of any such delays.

If you simply do not turn up, that appointment is wasted. If you do this regularly we will warn you by letter and if you continue to abuse the service in this way we may ask for you to be removed from our list.

The receptionists are here to help you. They have a difficult and challenging job so please show the staff the respect they deserve and work with them to arrange the best possible solution. We may not always be able to offer you an appointment at your convenience but we will always try our best to get you seen.

Friday Drop-in surgery at Ecclesfield

This surgery is run by 3 clinicians.  Patients can enter this service between 8:30am and 10am; waiting times will vary depending of the level of demand. Note this is only available at our Ecclesfield site.

 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Training and Education

The practice plays an important part in the training of medical students from Sheffield University.

Students do sit in with our clinicians and on such occasions your consent for them to do this will be sought. If you do not wish for a student to be present your wishes will be honoured.

Chaperones

We appreciate that some patients may feel more comfortable having a chaperone present during an examination by a doctor or nurse. If you would like to have someone else with you during an examination, please tell the receptionist when you arrange the appointment.

Click on the link below to download a copy of our Chaperone Policy:

Chaperone Policy.pdf

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Hours

Our 96a Mill Road surgery offers extended hours on Wednesday evenings until 19:30 and alternate Saturday mornings 08:45 – 11:00. You will need to contact the surgery to book in for these appointments. 

This service is for all patients of the practice, but will be for Pre-booked appointments ONLY aimed at those patients who are unable to attend at other times of the week, perhaps due to work commitments, or if they need a carer to bring them to surgery. This extended opening IS NOT an emergency service and requests for urgent appointments will still need to be accessed through our GP Collaborative Out-of-Hours provider. No telephone access to the surgery will be available during these hours.

Requests for home visits should also be made in the usual way for Out Of Hours care.

HUB Practices 

Evening and weekend appointments are available to patients of the practice at a number of Hub Practices.  To find out more please ask the practice or visit www.primarycaresheffield.org.uk/patients

If it is deemed appropriate you may be offered an appointment at one of six GP access centres across Sheffield 18:00 – 22:00 weekdays and 10:00 – 18:00 weekends.